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ZOOM Builder

ZOOM Framework

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Welcome to our support center. Here you can browse theme documentation and find answers to frequently asked questions. If you're still having trouble, don't hesitate to get in touch with us on our Support Forum.

Support Channels

  • Knowledge Base & Documentation Fastest

    If you are here for the first time, we recommend you to browse through our informative resources which covers most of your questions.

  • Support Forum 1- 24 hours

    If you haven't found anything regarding your issue, don't hesitate to get intouch with us on our Support Forum. Please allow us up to 24 hours for a response, though we typically answer requests much faster.

Still need assistance? Please get in touch with our support team.

  • Do you offer hosting for WordPress themes?

    No, we don't offer, but we have a few WordPress hosting recommendations listed here.
  • Can I modify/customize theme to fit my websites personal needs?

    Yes, you are free to change anything you want in the theme. Our themes are designed to look and work great out of the box, like you see them in the demo. Your theme download package contains all the CSS and WordPress template files, therefore the customization possibilities are endless.
    Read more about customizations here.
  • Do you have dummy content from your demos?

    Yes, we have a page full of each themes demo content ready for you to download, setup, and test your theme with. Head to our Theme Demo Content page to download them now!
  • Can I use these themes on multiple sites?

    Yes, all of our themes can be used on as many websites as you like, including personal websites or client/business sites.
  • What is the PSD file, and why do I need it?

    A .psd file is a source file for Photoshop, a graphic editor that is used by most web designers. The Photoshop source of the theme design can be useful for experienced designers, who prefer to make changes in original theme design, rather than modifying theme files. Modifying the PSD file will not change anything in the theme, unless you export modifications in the theme files (PHP, CSS). So if you're not familiar with Photoshop, then you don't need this file, and it would be easier for you to make the changes directly in the theme files, which can also be modified, without having the PSD file.
  • Am I allowed to remove your copyright notice?

    You are not required to provide any credit or links back to WPZOOM, although we do appreciate it. Our themes do not contain any encrypted code, so removing the links is an easy process. The line with WPZOOM logo is included in the footer.php file of your theme.
  • Can I translate a theme?

    Yes you can. All of our themes are localized (internationalized), and this allows you to translate easy your theme in any language. This means that each of our themes includes one file (.po) which contains all of the English terms we have used, which thus allows our users to only edit one file in able to translate our themes to any language in the world. However, please be advised that you are not allowed to re-sell or re-distribute our themes, even a translated version of the theme. For more details read our tutorial on translating a WPZOOM theme.
  • Will your themes run on latest version of WordPress?

    All of our themes are compatible with the latest version of WordPress.
  • How often are your themes updated?

    Each time a new version of WordPress is released, we check our themes for compatibility with the new version, and we update them if this is required. Also we update our themes any time we discover a bug or a new feature has been added to the theme. All updates and new versions are free of charge for existing customers.
  • I’m already a member. How do I buy another theme?

    If you are already a member, you can either go to Dashboard on your user dashboard (Members area) and purchase another theme/subscription from there, or if you are logged in you can buy one directly from the theme listing page.
  • How do I choose my bonus themes?

    If you haven't selected your bonus theme during checkout, feel free to contact us and let us know which one you want. We will add your bonus theme manually to your account.
  • What happens when I cancel my Membership Subscription?

    Cancelling your Membership Subscription means you lose access to the theme downloads area and to the support forum. After you cancel your club subscription you won’t be billed again. If you want to re-sign for our Club subscription you’ll need to pay the one-time sign-up fee again.
  • Can I use my themes after canceling my subscription?

    Yes, you can use all the themes you’ve downloaded before your subscription has ended. Just note that you won’t have access to any updates to those themes.
  • Can I upgrade to a Developer Theme or Club Membership?

    Yes, you can upgrade at any time to any other of our products/subscriptions you want. You'll only need to pay the difference between your current product and the one you want. For more details contact us directly.
  • Issues Caused by Plugin Incompatibility

    If you notice that the theme behaves not as expected, or if you see some code/text in a place where it shouldn’t be, make sure that you go to Plugins > Installed Plugins and deactivate all active plugins. In many cases an outdated or poorly-coded plugin could cause unexpected behavior.
  • Images look stretched after activating/updating a WPZOOM theme

    Since July-August 2012 we have been removing TimThumb script from our themes, in favor of the native WordPress image cropping. When switching from TimThumb to a non-TimThumb version, you might notice stretched thumbnails for some of your old posts. In this case, please follow the instructions described in this short tutorial: Fixing Stretched Images in WPZOOM Themes
  • Compare with our Live Demo for the theme you are using

    If there is something wrong on your website, please check if the same thing occurs in our Live Demo for the theme you are using.
    You can check the Live Demos for all of our themes here: http://demo.wpzoom.com/
  • Test website in more than one browser

    If your website behaves in an unexpected manner or if you have noticed a potential bug, please check your website in more than one browser. In many cases some personal, local browser settings may affect aspects of your browsing experience.
    Example: Setting the Zoom Level in your browser to a different value than 100%, and then asking why the website looks shrunk or stretched.
  • Your website’s homepage is very much different than the Live Demo

    Most of WPZOOM WordPress themes require that you don't set a Static Page as your homepage, unless stated otherwise in the Theme's Documentation page.

    To check this, go to Settings > Reading and make sure that Front page displays is set to Your latest posts, not a static page.

  • My changes are not visible on the website

    If you have made some changes on your website, such as CSS rules, make sure that you edit the file on your live website, and not just on your hard drive.
    Also, try refreshing/clearing your browser's cache. In most browsers this can be done by hitting CTRL+R.
    If changes are still not visible, make sure that you turned off your caching plug-in, if you are using one (examples of such plugins are WP Super Cache and W3 Total Cache).