When you buy a theme from WPZOOM, you also buy excellent support from us, the developers, as well as from the whole community.
Support is offered via our specially created Support Forums.

THEME DOCUMENTATION

Firstly make sure you read Documentation.pdf file from .zip file you downloaded, which has all the needed instructions on how to install our themes on your website.
Before installing our themes make sure you have disabled all activated plugins, to avoid any conflicts with the theme.

USING SUPPORT FORUM

HOW TO GAIN ACCESS ON OUR FORUM
Before we offer support, we first must confirm that you purchased theme from us and grant you access to the required forum section.
Click here to find out more about getting access to the support sections.

BEFORE POSTING YOUR REQUEST
Before requesting support for our themes, please thoroughly read all included documentation and usage instructions, as 90% of the questions we receive are fully covered within these documents.
Then make sure you have checked our forum for solutions on your questions, because we will delete duplicate requests that have been already solved.

PLEASE NOTE
We don’t offer support for installation, customization, administration of WordPress itself, nor do provide support for any 3rd party plugins you might choose to use with your theme. We can provide tips and even “small” theme customizations depending on the request, but you should not expect free customization for functionality not already provided within theme.

SUPPORT SCHEDULE
Support forums will be checked at least 3 times per day during workdays (Monday through Friday) and will be replied to in the order received. Please keep in mind that we live in a Eastern European time zone (Moldova, GMT +2 hours) and typically work within the hours of 9:00 am and 5:00 pm. On occasion, we will provide support on weekends, but please do not expect a quick turn-around on Saturday or Sunday.

For more information please visit our Frequently Asked Questions section.