FLASH SALE Get 20% OFF everything using the coupon code: FLASH20 View Pricing Plans →

Frequently Asked Questions


General Questions

  • What is WordPress?

    WordPress is an open source blog publishing application powered by PHP and MySQL which can also be used for basic content management. It has many features including a user-friendly workflow, a rich plugin architecture, and an advanced templating system. Read more about WordPress.
  • What is a WordPress Theme?

    A WordPress theme (template) is a ready-to-use design for your WordPress web-site. It does not affect/change the data on your web-site, just the way it is presented to your visitors.
  • What are the differences between a Free and a Premium Theme?

    There are hundreds (if not thousands) of free themes for WordPress, most of these however are of poor quality and with no support from the developer/designer of the theme. Going for a Premium Theme means that you get a better one, in terms of both design and functionality, as well as support from the developer.
  • Why should I choose WPZOOM Themes?

    WPZOOM offers Premium Themes of great quality as well as unlimited support, and all this for very moderate prices.

    READ: 6 Reasons You'll Love Our WordPress Themes
  • Do you provide Dummy Content from your demos?

    Yes, our themes include 1-Click Demo Content Importer which allows you to setup the theme quickly as in the demo. View Details.
  • What is your Recommended WordPress Hosting?

    SiteGround is our recommended WordPress Hosting provider, as it offers great plans and quality for all types of budgets.
  • Do you provide support?

    With the purchase of a theme or the All Themes Package you get full access to our Documentation, Tutorials and Support Desk sections. Technical Support is provided on our Support Desk via tickets. This is the quickest and most efficient way for anyone who has purchased a theme package to receive support. Moreover, the support that we offer shall include common issues and bugs that might occur, and not necessarily customization of any themes.

Pre-Sale Questions

  • Can I modify/customize theme to fit my websites personal needs?

    Yes, you are free to change anything you want in the theme. Our themes are designed to look and work great out of the box, like you see them in the demo. Your theme download package contains all the CSS and WordPress template files, therefore the customization possibilities are endless.
    If you need a Customization you can hire our team here
  • Do you have dummy content from your demos?

    Yes, we have a page full of each themes demo content ready for you to download, setup, and test your theme with. Head to our Theme Demo Content page to download them now!
  • Can I test a theme before purchasing?

    No, but as we have a 14 days money back guarantee, you are free to buy a theme and test it directly on your website.
  • Can I use your themes on WordPress.com?

    Yes, but you will need a Business Plan subscription. We recommend you going with a regular WordPress hosting like SiteGround instead, as you're not required to have a WordPress.com account to use WordPress and our themes and it will cost you much less. In this tutorial you can see how you can migrate from WordPress.com to self-hosted WordPress.
  • Can I use these themes on multiple sites?

    Yes, you can install and use a theme on more than one website.
  • What is the PSD file, and why do I need it?

    A .psd file is a source file for Photoshop, a graphic editor that is used by most web designers. The Photoshop source of the theme design can be useful for experienced designers, who prefer to make changes in original theme design, rather than modifying theme files. Modifying the PSD file will not change anything in the theme, unless you export modifications in the theme files (PHP, CSS). So if you're not familiar with Photoshop, then you don't need this file, and it would be easier for you to make the changes directly in the theme files, which can also be modified, without having the PSD file.
  • What payment methods do you accept?

    At the moment we accept PayPal as well as all major Credit Cards.
  • How will I get access to purchased themes after the payment?

    After successfully buying a theme you will be automatically redirected to the members area, where you can download your themes.
  • Am I allowed to remove your copyright notice?

    You are not required to provide any credit or links back to WPZOOM, although we do appreciate it. Our themes do not contain any encrypted code, so removing the links is an easy process. The line with with WPZOOM logo is included in the footer.php file of your theme.
  • Can I translate a theme?

    Yes you can. All of our themes are localized (internationalized), and this allows you to translate easy your theme in any language. This means that each of our themes includes one file (.po) which contains all of the English terms we have used, which thus allows our users to only edit one file in able to translate our themes to any language in the world. However, please be advised that you are not allowed to re-sell or re-distribute our themes, even a translated version of the theme. For more details read our tutorial on translating a WPZOOM theme.
  • How often are your themes updated?

    Each time a new version of WordPress is released, we check our themes for compatibility with the new version, and we update them if this is required. Also we update our themes any time we discover a bug or a new feature has been added to the theme. All updates and new versions are free of charge as long as your license is active and renewed.

Account Questions

  • What happens after my license expires?

    If you do not renew your license, you will no longer have access to download themes, updates or receive technical support. You are free to continue using the themes for as long as you like on your websites.
  • Can I use my themes after one year?

    Yes, you can use all the themes you’ve downloaded before your subscription has ended. Just note that you won’t have access to any updates to those themes.
  • Are the licenses valid for a lifetime?

    Yes, you can use our products on your website even if your annual license expires. However, in order to receive access to updates and support you'll need to renew your annual license.
  • How do I renew my license?

    You will be sent a notification email when your license is about to expire. You can also find a renewal link on the "Licenses" page in the members area.
  • What do I receive when renewing my license?

    Renewing your license provides an additional year of support and updates to your product. This ensures compatibility with newer versions of WordPress, as well as potential new features and enhancements to the product itself.
  • Can I upgrade my purchase to All Themes Package?

    Yes, you can upgrade within 30 days your single theme purchase just by paying the difference. Please contact us directly for more details.

Theme Compatibility

  • Will your themes run on latest version of WordPress?

    All of our themes are compatible with the latest version of WordPress.
  • Are your themes compatible with "xxx" plugin?

    There are thousands of third-party plug-ins available, thus we cannot guarantee that all of these plug-ins will be compatible with our themes, but most plugins should work fine with our themes.
  • Are your themes widget ready?

    Yes, all our themes are widget ready (where the theme's design allows).
  • Which browsers, browser versions do you test the themes on?

    Our themes are tested on all modern browsers: Firefox, Safari, Google Chrome, etc. Every theme sold on WPZOOM has a fully functional “live” demo running the latest stable version of WordPress which can be tested at will.
  • Are the themes Search Engine Optimized?

    Yes. By its nature, WordPress is a very SEO friendly platform. We have made extra steps with ZOOM Framework to maximize SEO potential, such as the proper usage and placement of the title, excerpts, headings and valid code. In addition, third party plugins can easily be added to further increase Search Engine Optimization.

Common Support Issues and Solutions

  • Issues Caused by Plugin Incompatibility

    If you notice that the theme behaves not as expected, or if you see some code/text in a place where it shouldn’t be, make sure that you go to Plugins > Installed Plugins and deactivate all active plugins. In many cases an outdated or poorly-coded plugin could cause unexpected behavior.
  • Images look stretched after activating/updating a WPZOOM theme

    If you changed or updated your theme recently, please follow the instructions described in this short tutorial: Fixing Stretched Images in WPZOOM Themes
  • Compare with our Live Demo for the theme you are using

    If there is something wrong on your website, please check if the same thing occurs in our Live Demo for the theme you are using.
    You can check the Live Demos for all of our themes here: https://demo.wpzoom.com/
  • Test website in more than one browser

    If your website behaves in an unexpected manner or if you have noticed a potential bug, please check your website in more than one browser. In many cases some personal, local browser settings may affect aspects of your browsing experience.
    Example: Setting the Zoom Level in your browser to a different value than 100%, and then asking why the website looks shrunk or stretched.
  • Your website’s homepage is very much different than the Live Demo

    Most of WPZOOM WordPress themes require that you don't set a Static Page as your homepage, unless stated otherwise in the Theme's Documentation page.

    To check this, go to Settings > Reading and make sure that Front page displays is set to Your latest posts, not a static page.

  • My changes are not visible on the website

    If you have made some changes on your website, such as CSS rules, make sure that you edit the file on your live website, and not just on your hard drive.
    Also, try refreshing/clearing your browser's cache. In most browsers this can be done by hitting CTRL+R.
    If changes are still not visible, make sure that you turned off your caching plug-in, if you are using one (examples of such plugins are WP Super Cache and W3 Total Cache).