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General Questions

  • What is WordPress?

    WordPress is an open source blog publishing application powered by PHP and MySQL which can also be used for basic content management. It has many features including a user-friendly workflow, a rich plugin architecture, and an advanced templating system. Read more about WordPress.
  • What is a WordPress Theme?

    A WordPress theme (template) is a ready-to-use design for your WordPress web-site. It does not affect/change the data on your web-site, just the way it is presented to your visitors.
  • What are the differences between a Free and a Premium Theme?

    There are hundreds (if not thousands) of free themes for WordPress, most of these however are of poor quality and with no support from the developer/designer of the theme. Going for a Premium Theme means that you get a better one, in terms of both design and functionality, as well as support from the developer.
  • Why should I choose WPZOOM Themes?

    WPZOOM offers Premium Themes of great quality as well as unlimited support, and all this for very moderate prices.
  • Do you offer hosting for WordPress themes?

    No, we don't offer, but we have a few WordPress hosting recommendations listed here.
  • Do you provide support?

    With the purchase of a theme or a Membership subscription you get full access to our Documentation, Tutorials and Support Desk sections. Technical Support is provided on our Support Desk via tickets, and you should not expect it via Facebook, Twitter or any other means. This is the quickest and most efficient way for anyone who has purchased a theme package to receive support. Moreover, the support that we offer shall include common issues and bugs that might occur, and not necessarily customization of any themes.

Pre-Sale Questions

  • Can I modify/customize theme to fit my websites personal needs?

    Yes, you are free to change anything you want in the theme. Our themes are designed to look and work great out of the box, like you see them in the demo. Your theme download package contains all the CSS and WordPress template files, therefore the customization possibilities are endless.
    If you need a Customization you can hire our team here
  • Do you have dummy content from your demos?

    Yes, we have a page full of each themes demo content ready for you to download, setup, and test your theme with. Head to our Theme Demo Content page to download them now!
  • Can I test a theme before purchasing?

    No, but as we have a 14 days money back guarantee, you are free to buy a theme and test it directly on your website.
  • Can I choose my bonus themes later?

    Yes, of course. If you can't decide of the bonus theme to select at the checkout, you can leave that option unselected, and contact us later when you decide.
  • Are all themes available as Bonus Themes?

    Yes, all of our themes are available as bonus themes.
  • Can I use your themes with my free hosted account?

    Our themes can be used only on a self-hosted WordPress blog, which can be downloaded from blogs provides a limited number of themes that can be used on their free hosted accounts, but our themes are not included at the moment.
  • What are the differences between Single and Developer Licenses?

    A Single License is perfect for personal use, while Developer License suits perfect for advanced users or freelancers because purchasing it you will get two themes and fully layered Adobe Photoshop (PSD) files.
  • Can I use these themes on multiple sites?

    Yes, all of our themes can be used on as many websites as you like, including personal websites or client/business sites.
  • What is the PSD file, and why do I need it?

    A .psd file is a source file for Photoshop, a graphic editor that is used by most web designers. The Photoshop source of the theme design can be useful for experienced designers, who prefer to make changes in original theme design, rather than modifying theme files. Modifying the PSD file will not change anything in the theme, unless you export modifications in the theme files (PHP, CSS). So if you're not familiar with Photoshop, then you don't need this file, and it would be easier for you to make the changes directly in the theme files, which can also be modified, without having the PSD file.
  • What payment methods do you accept?

    At the moment we accept PayPal as well as all major Credit Cards.
  • How will I get access to purchased themes after the payment?

    After successfully buying a theme you will be automatically redirected to the members area, where you can download your themes.
  • Am I allowed to remove your copyright notice?

    You are not required to provide any credit or links back to WPZOOM, although we do appreciate it. Our themes do not contain any encrypted code, so removing the links is an easy process. The line with with WPZOOM logo is included in the footer.php file of your theme.
  • Can I translate a theme?

    Yes you can. All of our themes are localized (internationalized), and this allows you to translate easy your theme in any language. This means that each of our themes includes one file (.po) which contains all of the English terms we have used, which thus allows our users to only edit one file in able to translate our themes to any language in the world. However, please be advised that you are not allowed to re-sell or re-distribute our themes, even a translated version of the theme. For more details read our tutorial on translating a WPZOOM theme.
  • How often are your themes updated?

    Each time a new version of WordPress is released, we check our themes for compatibility with the new version, and we update them if this is required. Also we update our themes any time we discover a bug or a new feature has been added to the theme. All updates and new versions are free of charge as long as your license is active and renewed.

Account Questions

  • I’m already a member. How do I buy another theme?

    If you are already a member, you can either go to Dashboard on your user dashboard (Members area) and purchase another theme/subscription from there, or if you are logged in you can buy one directly from the theme listing page.
  • What happens after my license expires?

    You are not required to renew the license for your theme each year, however if you want to continue having access to our Support Desk and Theme Updates, it's recommended to renew your license as long as you plan to use the theme. All licenses can be renewed after 12 months at 50% off of the original price.
  • Can I use my themes after one year?

    Yes, you can use all the themes you’ve downloaded before your subscription has ended. Just note that you won’t have access to any updates to those themes.
  • Can I upgrade my purchase to Developer License or All Themes Package?

    Yes, you can upgrade at any time to any other of our products/subscriptions you want. You'll only need to pay the difference between your current product and the one you want. For more details contact us directly.

Theme Compatibility

  • Will your themes run on latest version of WordPress?

    All of our themes are compatible with the latest version of WordPress.
  • Are your themes compatible with "xxx" plugin?

    There are thousands of third-party plug-ins available, thus we cannot guarantee that all of these plug-ins will be compatible with our themes, but most plugins should work fine with our themes.
  • Are your themes widget ready?

    Yes, all our themes are widget ready (where the theme's design allows).
  • Which browsers, browser versions do you test the themes on?

    Our themes are tested on all modern browsers: Internet Explorer 8+, the latest versions of Firefox, Opera, Safari and Google Chrome. Every theme sold on WPZOOM has a fully functional “live” demo running the latest stable version of WordPress which can be tested at will.
  • Are the themes Search Engine Optimized?

    Yes. By its nature, WordPress is a very SEO friendly platform. We have made extra steps with ZOOM Framework to maximize SEO potential, such as the proper usage and placement of the title, excerpts, headings and valid code. In addition, third party plugins can easily be added to further increase Search Engine Optimization.

Common Support Issues and Solutions

  • Issues Caused by Plugin Incompatibility

    If you notice that the theme behaves not as expected, or if you see some code/text in a place where it shouldn’t be, make sure that you go to Plugins > Installed Plugins and deactivate all active plugins. In many cases an outdated or poorly-coded plugin could cause unexpected behavior.
  • Images look stretched after activating/updating a WPZOOM theme

    Since July-August 2012 we have been removing TimThumb script from our themes, in favor of the native WordPress image cropping. When switching from TimThumb to a non-TimThumb version, you might notice stretched thumbnails for some of your old posts. In this case, please follow the instructions described in this short tutorial: Fixing Stretched Images in WPZOOM Themes
  • Compare with our Live Demo for the theme you are using

    If there is something wrong on your website, please check if the same thing occurs in our Live Demo for the theme you are using.
    You can check the Live Demos for all of our themes here:
  • Test website in more than one browser

    If your website behaves in an unexpected manner or if you have noticed a potential bug, please check your website in more than one browser. In many cases some personal, local browser settings may affect aspects of your browsing experience.
    Example: Setting the Zoom Level in your browser to a different value than 100%, and then asking why the website looks shrunk or stretched.
  • Your website’s homepage is very much different than the Live Demo

    Most of WPZOOM WordPress themes require that you don't set a Static Page as your homepage, unless stated otherwise in the Theme's Documentation page.

    To check this, go to Settings > Reading and make sure that Front page displays is set to Your latest posts, not a static page.

  • My changes are not visible on the website

    If you have made some changes on your website, such as CSS rules, make sure that you edit the file on your live website, and not just on your hard drive.
    Also, try refreshing/clearing your browser's cache. In most browsers this can be done by hitting CTRL+R.
    If changes are still not visible, make sure that you turned off your caching plug-in, if you are using one (examples of such plugins are WP Super Cache and W3 Total Cache).