WPZOOM Refund Policy
In the event, however, that you decide your purchase was not the right decision, we want to make things right.
We are happy to offer a 14-day, money-back guarantee on all single theme and plugin purchases. Simply contact us within 14 days of your purchase, with details of your request, and we’ll help you.
Conditions for a Declined Refund
Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds in specific cases.
We will not refund your purchase in the following situations:
- No refunds will be given after 14 days from the initial purchase.
- If the product was downloaded but you simply changed your mind.
- If you bought a product or a package by mistake.
- If you refuse the help of our team to assist you with the theme or plugin installation and set up as in the demo.
- If you claim that there is a problem with the theme or plugin without providing additional details.
- Refunds do not apply to product upgrades or annual renewals.
- Due to the possibility of dishonest tactics, we reserve the right to refuse refunds on the All Themes Package.
- If we determine the refund policy is being taken advantage of or is abused.
- If we detect that the theme is installed on customer website.
- If you benefited from our free installation and setup service
- If you benefited from technical support from our team. In such cases we’ll provide a partial refund.
Refund requests may take up to 3 days to process. Absolutely no refunds will be given after 14 days from the initial purchase.