Over the last couple of weeks we’ve been quietly running our first customer-wide survey, to get a better idea of how people are using our WordPress themes, what we can do to improve them, and how they’ve found the whole WPZOOM experience.
We’ve had just shy of 1000 responses and the results make for some pretty interesting reading. The survey offers some insight not just into how our themes are being used, but how self-hosted WordPress is being used across the ‘net.
You’ll see some figures on a neat infographic below, but here are some interesting figures we’ve picked out:
1. Functionality and design are more imporant than price. When we asked “What was the main reason you chose a WPZOOM theme?”, 78% of respondents picked functionality or design. Just 8% said price was the main consideration. This very clearly suggests people want quality, and they’re willing to pay for it.
2. Theme usage is almost exactly split between personal use, client use and corporate usage. This one surprised us a little. We knew that use of our business themes such as Insider and Academica Pro was strong, but we didn’t think it was quite that strong. Definitely valuable analytics to take into account when we’re creating new themes.
3. Nearly half of customers haven’t used our support forum. Following the complete overhaul of our Support Center earlier this year, this is in line with what we expected. 40% of customers have never needed to ask one of our team for support, and — encouragingly — a further 44% said support staff were “helpful and able to solve my issue quickly”. We’ve got some work to do, especially with the 4% who were “disappointed”, but overall it’s an encouraging statistic.
Here’s a further breakdown of the results in infographic form:
Thanks to everyone who took the time to send in their thoughts. We really appreciate you helping us improve your WPZOOM experience.