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Instagram Widget Stopped Working? Here’s the fix

Written by Ina Morosanu on in News 6 comments

Most probably, today you might have noticed that your Instagram Widget has stopped working on your website and returns an error. Here’s an example:

Instagram Widget misconfigured, check plugin & widget settings.

If you’re not sure, you might want to check your website, just in case.

This issue is caused by the latest changes from the Instagram API and it affects the users of our WPZOOM Social Feed Widget.

The remaining Instagram Legacy API permission (“Basic Permission”) was disabled on June 29, 2020. As of June 29, third-party apps no longer have access to the Legacy API.

— Instagram

You’re likely to receive an error if you use the widget to display your Instagram feed with the old Access Token or Public Feed options. You can find the detailed and nerdy explanation on this page. If you’re simply interested in the fix, find it below.

How to solve this issue?

Don’t worry, we’ve taken care of implementing this change to the WPZOOM Social Feed Widget and the fix is already available in your Dashboard. Here are the steps for making it work (again):

  1. Go to Plugins → Installed Plugins and update the WPZOOM Instagram Widget to the latest version.
  2. Go to Settings → Instagram Widget and select the new With Basic Instagram API Access Token option for the request type.
  3. Then, click on the Connect with Instagram button. You will be redirected to an authorization page on Instagram where you should give permission to the widget to have access to your profile. After you click on Authorize, you will be redirected for a moment to and then automatically back to the Settings Page on your website. The Access Token field should now contain the key.
  4. Hit the Save Changes button and it’s done!



That’s it! Now everything can go back to normal and the visitors of your website can admire your beautiful Instagram feed 😍

If you have any questions or need some help, don’t hesitate to open a ticket on our support forum for the widget.


I can’t see the Bio anymore in the widget!
Due to some limitations of the updated Instagram API, your Instagram profile picture and bio will no longer appear in the widget. We recommend you to disable displaying the Bio and User Details options in the widget settings. Meanwhile, we’ll try to find a solution and improve our plugin.

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  • Still not working.

  • Boa tarde!

    Não consigo concluir. Aparece seguinte mensagem de erro quando clico em conectar com o instagram: {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}

    Podem me ajudar?


  • Same here:

    when I follow your method and click reconnect instagram, a blank page comes with this message:

    {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}

    • It sounds like you’re using an older version of the plugin and the old API method.

      Please make sure that you have updated the plugin and then select the new method called “With Basic Instagram API Access Token” in the settings page.

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