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ZOOM Framework 1.6.0 Released

Written by Pavel Ciorici on in News 0 comments

Today we’re happy to announce the addition of a very useful feature in all of our themes. The new feature is called “Demo Content Importer” and it allows you to install within 1-click the sample content from each theme demo page.

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The new feature can be accessed from the Import/Export menu in the Theme Options Page after updating to ZOOM Framework 1.6.0.

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A Year with Ticket-based Support: What We Learned

Written by Alex Denning on in News 6 comments
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A year ago we switched to Help Scout, a ticket-based support system, after using a forum-based support system since 2009. The main motivation behind the switch was, as Pavel wrote at the time, was to provide faster, more scaleable and – simply – better support for our customers than we could with the forum-based system.

So we’ve had a year to test it. What are the results? Continue Reading

Common WordPress Theme Issues (And How To Fix Them)

Written by Alex Denning on in News 4 comments
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WordPress is an incredibly powerful publishing platform with millions of users. With such a huge number of users and an extremely diverse set of usages it’s inevitable that something somewhere goes wrong.

We’ve been making WordPress themes since 2009 and have developed our own set of tools to make sure our themes run beautifully out of the box.

Occasionally plugins and themes don’t get on or something needs a little tweak to get it working properly. These are the most common WordPress theme issues – and how to fix them.

Is your WordPress theme not working how you want it? WPZOOM themes are flexible, easy to customize and well supported. Switch to a WordPress theme that works.

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5 Benefits of Joining Our Club Today

Written by Pavel Ciorici on in News Comments Off on 5 Benefits of Joining Our Club Today
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Nowadays it doesn’t matter if you’re a freelancer or a web agency, because WordPress has grown so much that it can be considered one of the most popular tools for creating websites, and it really doesn’t matter if you use it for a personal blog or a complex eCommerce website for a popular brand. In other words WordPress is the favorite platform for end-customers and developers alike.

If you live and breath WordPress, then we have good news for you! We’ve made some changes to our Club Membership, and joining it is more convenient than ever.
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Our Support Just Got Better!

Written by Pavel Ciorici on in News 1 comment
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For the last 5 years we tried our best to provide the greatest support experience to our customers. During this time the Support Forum was the core of the entire support system, and since we know that it wasn’t the perfect solution, we improved things with time, especially when we released a new Support Center with numerous tutorials and articles.

Today we’re happy to announce another big change in our Support System: we’re switching to a ticket-based support system. If you are not sure how this works or how it will affect you as our customer, here are some advantages: Continue Reading